Privacy Policy

Freshtrade provides event floristry services across Australia, including wedding floral design, corporate event flowers, and custom installations. This Privacy Policy explains how we handle personal information in connection with these services. We manage personal information in alignment with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our approach aims to be transparent, practical, and proportionate to the nature of our work in events and venues.

Information we collect. We may collect details such as your name, contact information, event dates, venue addresses, style preferences, and logistical notes. Where a company engages us, we may also collect business contact details and billing references. We typically receive information directly from you by phone, email, or web enquiry. In limited cases, an event planner, venue, or agency may share relevant details necessary to coordinate installations and access.

Use of information. We use personal information to respond to enquiries, prepare proposals, plan designs, coordinate delivery and installation, and manage invoicing and administration. We may use non-sensitive details to improve our processes, such as reviewing lead times, seasonal supply, and staffing. Where you have opted in, we may send updates about seasonal floristry, availability, or portfolio additions. You may opt out of these updates at any time by following the instructions in our messages or by contacting us.

Cookies and site analytics. Our website may use functional cookies and analytics tools to understand aggregated browsing patterns and improve navigation, content structure, and performance. Cookies help remember preferences and measure general engagement. You can adjust browser settings to limit cookies, though some features may be less responsive. Our cookie banner allows you to express a preference for analytics cookies on your current device and browser.

Sharing and third parties. We may share limited personal information with service providers who support our operations, such as couriers, subcontractors, or cloud platforms that host files and email. These providers are engaged to handle information appropriately and only for the purposes specified. If an event requires collaboration with venues or production teams, we may share schedules and access contacts so that safety, security, and timing are coordinated. We do not sell personal information.

Storage and security. We maintain reasonable safeguards to protect personal information against unauthorised access, alteration, or loss. Measures may include access controls, encryption in transit, and secure disposal of printed materials. While *** system can be entirely risk-free, we regularly review practices to align with our business size and the sensitivity of information held.

Retention. We retain personal information for the period required to manage projects, meet legal obligations, and address potential queries. When information is *** longer needed, we take steps to delete or de-identify it in a timely manner, subject to records and taxation requirements applicable in Australia.

Your rights. Subject to the APPs and relevant exemptions, you may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. We aim to respond within a reasonable timeframe. If you have concerns about our handling of personal information, please contact us first so we can review and address the issue. You may also contact the Office of the Australian Information Commissioner (OAIC) for guidance.

International transfers. Some tools we use for communication and file storage may operate servers outside Australia. Where this is the case, we take reasonable steps to ensure that providers protect information consistent with applicable standards and the purposes described in this Policy.

Links and internal pages. Our website may reference internal resources such as Legal, Home, and Contacts to help you locate information quickly. These internal links are provided to support clarity about our services and policies.

Updates to this Policy. We may update this Privacy Policy from time to time to reflect changes in services, technology, or regulation. The updated version will be posted on this page with a revised effective date. Your continued interaction with our services after an update indicates that you have read the revised terms.

Contact. If you would like to access or correct your information, or if you have a privacy question, please reach out to Freshtrade at Freshtrade@outlook.com or by phone at +61471283956. Address for correspondence: 27 Clarendon Street, Southbank VIC 3006, Australia.