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Legal — Freshtrade (Australia)

Terms, consumer rights under Australian law, ABN, dispute resolution, copyright and data handling for our event floristry services.

Business identity & statutory details

Freshtrade operates as an event floristry service across Australia. Our legal identity and statutory details are provided for transparency and legal notices.

  • Trading name: Freshtrade
  • ABN: 12 345 678 901
  • Business address: 27 Clarendon Street, Southbank VIC 3006, Australia
  • Contact: +61 471 283 956 · Freshtrade@outlook.com

For formal legal notices, see the Legal Notices section below.

Store front and flowers

Australian Consumer Law & refunds

We comply with the Australian Consumer Law (ACL). Goods and services we supply carry guarantees that cannot be excluded. If you believe a service or product is faulty or not as described, contact us promptly.

Our approach to refunds, replacements and cancellations is consistent with ACL: options depend on the nature of the issue, consumer expectations and evidence.

Report a concern or request remedy

Bouquet close-up

Terms, liability and Intellectual Property

These terms govern your use of freshtrade.info and our goods and services. We limit liability to the extent permitted by law. Intellectual property on this site, including designs, images and text, is owned by Freshtrade or used under licence.

We provide goods and services with due care and skill. Where services fail to meet guarantees, we will offer remedies consistent with the ACL.

Except where statutory rights cannot be excluded, Freshtrade's liability for indirect or consequential loss is limited. Our liability for breach of a statutory guarantee is limited to remedies permitted by law.

All content is protected. You may view and print materials for personal use only. Commercial reuse requires prior written consent from Freshtrade.
Legal representative
Legal Officer
For IP and legal enquiries

Legal notices, complaints & requests

If you need to send a formal legal notice, make a complaint about consumer guarantees, or request information under applicable laws, use the form. We will respond in accordance with applicable timelines under Australian law.

Formal notice address

Freshtrade Legal Office
27 Clarendon Street
Southbank VIC 3006
Australia

Email:Freshtrade@outlook.com

Phone:+61 471 283 956

Legal correspondence

Accessibility, changes to terms & governing law

We aim to make our site accessible. These legal terms may be amended; latest terms are published here. The laws of Victoria, Australia, govern disputes unless mandatory law provides otherwise.

If you require documents in an alternative format for accessibility reasons, contact us via the Legal Notices form above.

Accessibility and policy
Version & updates

Document last updated: 2026. For historical versions or queries about changes, use the Legal Notices form.